Starbucks - San Ramon

Strange experience here. There seemed to be another store manager from another location pick up some trays and she was super chatty and distracting the other manager while they were working.They were playing Ariana Grande’s thank you next album, so for that 4 stars.

Pretty bad experience this morning 2/16. I ordered a Vente Gr Matcha Tea Latte. After waiting almost 1/2 hr I asked about it. Young guy had filled about 5 6 drink orders after me, said he was sorry, got drink. Get to car to find out he gave me wrong order coffee) despite correct drink label on cup. Back in store, explain I can’t drink coffee — they correct to Matcha, but didn’t use fresh cup so could still taste coffee in my Matcha. Disappointing for price and after now waiting about 40 min to get right order. :

I like coming to this location as it is the closest to my place however, lately I have observed they have sheer chaos in the morning, starting from 7AM all the way to 11:30 AM. Too many orders come in but they have super limited space to even put the prepared food and drinks out. At times I feel sorry for the staff but they need to find creative ways to manage the morning rush of people and their orders.

I am a regular customer of Starbucks, but this location I rarely visit. The last two times, the young ladies were a bit rude. I felt unwelcome and I will avoid this location in the future.

Friendly baristas and very nice staff. Came in to get my birthday drink and for some reason the app didn't generate the reward so the staff was unable to ring me up at first. I offered to show them my ID to prove my birthday date and the staff went ahead and honored it anyways without needing to see the ID. Pleasant interaction and thanks for making my day!