Chipotle Mexican Grill - San Ramon

This location has always been nice although they did just put locks on the restroom doors so you need a code to get in now. Food wise it’s always been one of the better locations I’ve been to over the years.

This store is busy and has a hard time with staff turnover. The result is messy tables and a messy kitchen with slightly lower expectations on the execution. It is still yummy Chipotle at the end of the day, so I am not going to complain.

Today's lunch I ordered two bowls and one burrito. It was about 12:23 p.m. and I seemed to be in between rushes as there was no wait. This time I did not have to ask for extra chicken in one of the bowls. The cost along with guacamole, chips and a side of queso was about $27.00. (plus tip). In contrast, you can get a breakfast burrito at Safeway for $5.99 each.

I’ve been going here for a while now. I get a chicken bowl with 6 crunchy tortillas on the side. Normally I get charged 1.50 for all of my extra shells. Food is great but there is inconsistency on the portion size. One day I’ll get a good scoop next just a small amount. I’ve also seen masks not being worn properly. I came around 7:30 on a Monday and there was no line. Outside area could be kept a little more tidy. They also no longer have hand sanitizer dispensers. Last but not least, Servers were very nice!

I like the food, tastes good. The portion is inconsistent though like what one other reviewer mentioned. Untidy workplace. There are ten(10) people-5 in the kitchen and 5 counter the last time i was there and i was the only customer and they still didnt get my order right. The cashier also seemed uninterested and felt as if i was interupting his day. i am guessing all staff were under 25 yrs old. They definitely need adult supervision. Very disorganized, far from the organization at the “In and Out” which is more like a ballet. The menu also needs to be more clear. Like somebody from Chipotle corporate should make their menu clearer. The regulars know what they want, but what about the new customers(do you care about getting new customers on board). The menu is somewhat confusing even for someone who’s been coming here every now and then.