The Cheese Steak Shop - San Ramon

I gave one star because I can't give none apparently. The kid who waited on me was a robot I swear If he didn't blink I would've ran out the door.. Expensive already nevermind please leave a tip signs everywhere, I was given NO napkins, when I opened the bag sandwich was soggy and spilled into my lap when I unwrapped it I won't be going back

Very filling. Greeted me as I walked in the door. Sandwich was done

These are good cheese steaks. How they are meant it to be! Bread is soft, meat is good. Get the onions and hot peppers. Staff were really chill. Don’t forget to tip!

Staff was nice and timely, food was scrumptious, and the ocation was

We placed an order over the phone for pick up. Gave instructions what we wanted on all 4 sandwiches and fries, a young fellow was very rude and took our order. Not an inch of customer service in him DONOVAN). Arrived to pick up our order. DONOVAN greeted with the silent treatment, not even greeting the customers walking in. He was busy chatting with the younger gentlemen preparing the sandwiches. I ask him is the order correct with what we wanted on each sandwich. His reply was Yea, I paid and left. Arrived home and had a feeling that it was not correct, sure enough, they made the sandwich whichever way they felt. Now this will be the third time I have given your establishment an opportunity. I have all receipts, pictures, dates and times to match every wrong order. I hope you read this and make some some changes in the way you hire especially being an absentee operator which is going to kill your business.