Kfc - San Rafael

Has the best customer experience tonight. I could not go through the drive thru with my very big truck and I had to go in where they only command the drive. he approached with a smile and asked if I needed help. I told him my situation, and I thought he was just telling me to drive them, but was more than accommodating. he said no problem that I will take her order. it was finished in less than 5 minutes and he gave my lunch with a smile. his name was oliver and I couldn't appreciate him anymore. Thanks again!

I don't want to give a star. I had really bad experiences. So I went in and asked if I could come into order, the type said yes, so I wait 5 minutes, then one dame came, said I must go to drive thru, I said I didn't bring my car. she took my order, but she gave me a sandwich with huh, which doesn't look good. they forgot to put the horses in order that the other one put them in the kitchen. I still said, thank you. When I came home, the koleslawe, no ketchup at all, and I couldn't eat that, because soo spicy. I forgot that there are 8 employees, I felt so embarrassing when I left the place because they looked at me as if I was the strange one. none of them apologised for their mistake. Never live in my life, leave a bad review like this, I did so so that they can fix the problem there. really poor service, not the best food in san rafael

Ordered delivery and waited 2 hours for my food coming and many phone calls between the restaurant and door bag only cold, wet from any reason, and all my sauce is missing together with a sandwich and teller.

Eating is not worth the bad attitude that the workers I have gone through the drive thru, and they talked about the customers and about me directly in my face I could not understand them. a terrible service.

Drive thru is very short and tends to back up into the main street often. Drive thru employees can often be heard talking poorly about customers and laughing when customers can't hear them. I also dislike that when I make a order for Taco Bell the employees on several occasions have not given me what I ordered and blame me for ordering wrong. It is NOT convenient to return to get the correct food item.