El Pollo Loco - San Bernardino

Great place to get a haircut.. The owner Alfonso is the people's champion..a staple of the community along with its variety of clientele.. This guy treats his customers like they're his canvas and he's the Picasso

I went through the drive thru on Sunday night around 6-7 to get the 12 piece leg thigh family meal. They told me that they only had legs, they were all out for the day. When I got home we noticed it was a mix of legs, thighs, and wings. They gave me 4 wings, 4 legs and it seems like they cut 2 thighs in half to make 4 to complete our order. The worst part wasn't even that. I took two pieces of chicken for lunch and when I was eating the wing I noticed it was a little pink. I started to check the wing and sure enough it was raw. Blood was coming out. idk if there was more like that but I was too late because my husband had already ate his lunch. So if we get sick, we already know why. NEVER AGAIN!!!!!

This El Pollo Loco has a lot of room for improvements. Employees always seem to be somewhere else...Like they aren't on this planet. Every time we go they are slow and you have to repeat your order numerous times. Takes forever even though your the only person in line. A few times I got the wrong order or missing items. Also on a few occasions we received raw pink undercooked chicken. So needless to say we won't be coming back to this location.

Super quick through the drive thru on a Sunday evening. Very friendly person working the window. Great deal on the food we ordered. Value was good. Food was a 4 out of 5. I ordered the chicken burrito and it was a bit dry. The chips were good though some of them were a bit greasy. I would go back.

One at the managers Matthew, he took his time to make my order, exactly right I guess a staff at El Pollo loco in San Bernardino