Cibolo Moon - San Antonio

Dinner was really good and the brunch buffet is great. Great service and a beautiful environment.

Beautiful restaurant at JW Marriott, we had breakfast and dinner here, this time the people were much more friendly, the food is good, you can everything from traditional breakfast to Omelette, a wide selection of pastries and fruits, a total of a great experience.

Was excited to try this restaurant during our stay but sadly it left a bad taste in our mouth. Our service experience was HORRIBLE. Our waiter flat out ignored us and we had to flag him down for basic service. Never once check in on our table to see how the food came out. (Pretty standard customer service you?d think? We were like maybe it?s just him. Nah he served the table next to us that came in later just fine. So weird. Dinner was ok. Nothing to rave about. After reading the other reviews I?m not surprised about the service we received.

The service is phenomenal and our waiter, Leo, was the best! Super friendly and attentive! Their homemade buttermilk biscuits with strawberry jalapeno infused jam was savory! The Saturday buffet was worth every dollar-prime rib, salmon, ribs, etc. Their pastries were elegant and tasty!

The first night I came here, it deserved 4 stars. Service was exceptional. Tried to go to 18 Oaks, party of 1, and was told they had no openings. Uh ok, for a party of 1??... Bye. Cruised over to Cibolo and was seated right away. Server was wonderful, I believe his name was Richard. There was also a pleasant manager walking around, I think his name was Ethan. All around impeccable service. Food was good, but not great. Biscuits with spicy strawberry jalapeno jam, delicious! Interesting tequila martini which was good. Mac n cheese was a little lackluster. Shrimp was a little overly salty and grits were a little bland, but together they were good. As a whole nice little hotel restaurant with nice views. Update... Came back again and it was disappointing. Food was better, but the service was rough. We were seated at 810. We didn't get our meal until 940!!! Just a party of 4, nothing crazy. I get it they also had some larger parties due to the conference, but honestly we waited a while to even get our table and then to have to wait that long for food. I mean chips and guac took like an hour+ minutes which is insane to me (we ordered it at the same time as the drinks). Also my husband got the tequila martini and tonight it looked wildly different than the one I had two days ago. We got no biscuits at all. We honestly asked to cancel our order at one point and they couldn't even commit to cancelling our food so we could try to go elsewhere. Overall the service at the restaurants have been really tough for such a nice resort type hotel. Not sure if it's staffing issues due to covid or what, but highly disappointing.