Firehouse Subs Sherwood Way

Thanks so much to the manager Darrell! Great service and treated us so well. Next time you want a sub stop by Firehouse for great food and service.Food: 5/5

I rarely give a place one star, but unfortunately this place deserves it. Bad service, bad communication, and exceedingly slow. Two sandwiches should not take over 45 minutes to make, when during the same span of time more than 30 cars go through the drive through and many online orders were picked up. People who ordered after me and ordered far more than me got their order first even though we were in the same line. “Sorry about that” was the only customer service received. Then the order was wrong. Perfect.

Appreciate how politely the team speaks to the customers and to each other. The restaurant is always clean. Great sandwich!Food: 5/5

We have eaten at the firehouse subs on Sherwood way in San Angelo many times and it's always been great food and quick friendly service.......but today we went thru the drive thru and ordered a sandwich and 3 Mac and cheese bowls. We received the bag and looked in to check the order and saw only 2 Mac and cheese and a sandwich, when I informed the lady at the window that we were missing 1 Mac and cheese she apologized and said she would get it right out....... A couple of minutes goes by then a guy opens the window and questions if we are sure there are only 2 in the bag, I hand him the bag with the Mac in it and he counts it and says yeah there's only 2 in there then asks if I'm sure it's not in the other bag so I handed him both bags bag and told him I'm not sure I can count past 2, you better double check all my bags, he then removes everything from the bags,. Counts everything then replaces it and hands the bags back repeating himself.. no there's only 2 in there.... He closes the window and another man opens the window and questions me again about the 3rd Mac and cheese, he says hmmm that's weird for a Mac and cheese to just disappear cause we made 3..... Maybe you should question your employees better instead of treating the customer like some kind of thieving crackhead that's trying to steal a $5.00 bowl of Mac and cheese. Will not be going back to this firehouse

I frequent this place often due to its location in reference to my home. Service is always awesome and staff are always friendly! I typically always get the same items but one day I plan on experiencing the rest of the menu but The Italian is awesome!Food: 4/5