Shake Shack - Salt Lake City

Everything was wrong. Order was misheard, and was given the wrong kind of burger. Meat was overcooked and lacked flavor. Fries needed more salt. They forgot my shake, so I went back for it, but they did not make it fresh and it had freezer burn all the way through. So disappointed.Food came in neat packaging, but this did not redeem it.

The food is so incredibly mid. I can get better fries in the frozen section of a discount grocery store. The burger was bland. I instantly regretted it. Which sucks cause I used to like shake shack? Maybe it’s this one in particular. I’d say for the price, add a lil bit more money and buy food elsewhere.Service was fast and efficient.

We were excited to try shake shack, it would have been our first time. A party of 6 of us approached the counter and the employees took the first 4 orders and when my wife and I stepped up to order, the employee turned her back and shut off the signs and walked away. We were obviously taken back and I asked the people in the kitchen if they were closed and they said yes. We obviously felt bad that they were trying to close up (we are in the airport and everything was open). Even if they would have just explained that they are going to close but they didn't. We found it very unprofessional to just shut off the monitors. There was no one behind us and now I'm sitting at the table watching our 4 friends enjoy their burgers. The age of customer service appears to be dead. The food looked good, but we won't be back.

The Chicken Shack at Shake Shack is a flavor-packed delight with its crispy chicken and the perfect balance of buttermilk herb mayo. Pairing it with a Chocolate Milkshake elevates the experience, offering a rich and creamy treat. Overall, Shake Shack consistently delivers a fantastic combination of quality ingredients and delicious flavors, making it a go-to spot for a satisfying meal.

The cashier by the name of Debra provided the worst service I have ever encountered in my life. She made rude comments and gave some of her remarks on my weight. Terrible employee, food was great but people like Debra don't deserve to be in the hospitality industry. Overall a terrible experience.