Kneaders Bakery Cafe - Salt Lake City

Store said open at 9. we are at 9 o'clock (in the second january week. so it's 34 degrees outside the workers see us standing outside with our 5-month children. it starts getting cold. at 9:10 they decide to tell us: “We are not open today until 9:30,” so we go down to the food market to stay warm. we go to 9:35 to eat breakfast, and they don't let us order because we don't have masks. no signs say something outside or online. what a sweat.

I love kneaders but today's experience disappointed me for sure.I was excited they were open new years but...They were out of a ton of thingsThe French toast was terrible (first time ever experiencing that)The syrup was just straight caramelMy fiance asked for runny regular syrup and was given a cup of hot water and told to mix it with her syrup.There were only 4 employees there total and not a single one seemed of voting age.So here's my feedback. Its not the kids fault that work here. It's totally a leadership problem. You chose to have the restaurant open on New Year's and don't have the support for your staff or customers in place.And now I'm questioning if I want to come to this kneaders again cause the food/service was legit gross today.

Get ready for an oh-so-tasty carb overload!!! Similar to the Panera Bread that I'm used to but with higher quality meats. I got the club so I could taste them all. The turkey looked and tasted as if it was carved right off the Thanksgiving turkey. The ham, roast beef and bacon were all delicious as well. Everything comes with a side of bread and you get a choice of around 8 different types. Even my 7 year old son commented on how yummy the bread was. They also had a very unique soup that I just had to order. It was portobello and artichoke. It was fabulous and made the place feel less commercial and more local deli like. If getting a sandwich I would recommend asking for a side of mayo and mustard. They were very light on the dressing. Overall worth stopping by but keep in mind you'll be extra full and may have to hit the treadmill to work off the fantastic bread you'll be gorging on.

25 minutes for a “gourmet hot chocolate.” To provide context there was no line and maybe 5 tickets ahead of me. 15 minutes later there was a line of 12 people. I asked to see the manager and was told she would be right out. She never showed up. When I asked the employee who came to see me about the three people doing nothing and not helping , the response was that the “schedule was more important then the customer”. Thanks for the Christmas spirit Kneaders (insert sarcasm) and I will never frequent you again. If you like long waits with no lines, please stop by. Oh and in case you were wondering, the hot chocolate was cold.

I don't recommend this location. After ordering I went to a table to wait for my order to be ready. Customers who walked in AFTER I sat down were receiving their food before me. My daughter went down to the food court, ordered from Osaka, brought her food up, ate all of it before my food was prepared. I only ordered a Reuben Panini and side of soup. Eventually I grew tired of waiting, went to the counter and asked where my food was. The Reuben was sitting on a tray, no soup in site. The staff member filled a cup with soup and handed me my meal. Trouble was, not only was it extremely late, it wasn't what I ordered. I ordered a panini, I got a sandwich with very little meat and no swiss cheese. Not wanting to wait another 20 minutes or longer for my lunch I took it and left. I won't be returning and I recommend you stay away. Staff has no interest in customer service.