Biggby Coffee - Saline

I’m not sure what happened to the staff at this location but it has not been a good change. I’ve been going here for years and typically, the staff has always been nice and friendly and the drinks and food have been great. For the past couple of weeks, there’s been a woman working and she is NOT a happy person. She’s rude, her drinks are awful and she looks like she’s absolutely miserable and hates her job. It seems pretty obvious her attitude is rubbing off on the rest of the staff too. Bring the other employees back please! Well it turns out that this new employee is actually the OWNER!! She was just as rude this last time as she’s been every other time I’ve encountered her. No smiling, no thank you, no have a good day…nothing. How sad

Subpar at best. The customer service is always well below average. They act like the customer is such an inconvenience. I think I have heard thank you, have a good day, etc maybe twice when they hand me my coffee. Today I had the pleasure of driving through the smoke cloud of two employees sitting out back smoking, which you drive by after ordering through drive thru.At this point, I only ever settle for this place on rare occasions when it 's the only option.

You've been fooled if you think you'll get breakFAST! Went in because drive thru was long and was immediately told that drive thru is priority. Until when? When it's empty?? SO slow and it can't be blamed on staff shortage because one of the three workers was just standing there! All I wanted was an almost $4 cup of coffee.

The baristas that work here are amazing! I visit fairly often and they always seem to a terrific job! The atmosphere is amazing I’m always able to get my work done here when I visit!

Extremely disappointed by the less then interested woman at the drive through window. The website says this facility opens at 0530( they open at 0600).When I arrived at 556 I explained that the website says 530. She simply stated we 'll have to fix that and shut the window on me?????.Nothing more nothing less.In today 's world kindness and a smile go a long way.I won 't support poor manners or a seemingly bitter, grumpy woman.