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Przekaż informację zwrotnąDuring my recent visit to the bakery for a quick lunch, I encountered a significant issue. As a disabled person accompanied by a service animal, I found the manager's behavior to be more disrespectful than anything I have experienced throughout my time with a service dog. Having visited their other locations, I have always had positive experiences regarding both service and food. Unfortunately, this time was different. I was questioned intrusively about the legitimacy of my service animal, and the manager was misinformed about ADA standards and laws concerning service animals in her industry. When I tried to clarify the regulations with her, our conversation turned into an argument, with her making several incorrect assertions about rules that differ for food service establishments. Attempting to move past this and simply order some bread, I was met with rude and confrontational behavior. When I inquired if a loaf could be cut in half, I was told that the kitchen operated separately from the bakery, and it wasn't possible, despite my intention to buy the whole loaf. I also asked about purchasing pre-sliced bread, only to be informed that “portions are already set for the day,” so that option was not available either. To make matters worse, she even asked other customers trying to enter behind us to wait outside. It was clear she didn't want us there and preferred that I leave without making a purchase at all. Despite this unfortunate experience, I appreciate the owner's commitment to addressing the issue, and that speaks volumes about their dedication to customer service.
Whenever I'm in Sacramento, I make sure to stop by Faria for a loaf. There's a German expression for craft bread with a particular crust that fits here: "sie backen durch," meaning they bake all the way through. If you love a fresh, crusty bread with a burst of flavors when you chew, this is the place for you. However, if you prefer lighter, fluffier bread, this might not be to your taste. By the way, the coffee was fantastic! I'm not sure what they use, but it reminded me of Temple or Blue Bottle coffee. It made for an excellent pairing with their incredible bread.
Few times I've visited to pick up bread. I can say I've baked better. The bread was overbaked and charred. Literally hard to bite into. I wanted to give this place a try but every time I go its the same result. I see the same in other review photos. Some people feel its ok to eat? Its charred and functions like a brick.PS. Very professional response. That would surely make people feel better about visiting your bakery. Definitely sharing the amusing interaction. Hahah. Good luck.
I'm so glad to have discovered this gem in Sacramento! The depth of flavors and meticulous attention to detail are truly impressive. I tried the strawbrule and the almond croissant, and I can't stop thinking about them. Thank you for showcasing Sacramento with such a fantastic spot!
This bakery is really good, they have the best croissants and coffee in Sacramento! I’m French and I know what a good croissant is! I went there on a day that they were closed but this guy named Mahbod gave me some pastries because I came from a long way! Thank you!
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