Logis Hôtel Des Roches - Saales

We booked 1 month in advance! The hotel cancelled the reservation the day before our arrival because it makes overbooking on Booking.com. Thank you ... we were 550 km from home without accommodation. Fortunately the Booking.com service found us an alternative twice as expensive.

Fuyez ce Hôtel !Booking made and confirmed on 23 November for the weekend of 17 December, call to the hotel on 17 to 12 pm, no trace of our reservation, no solution proposed.How can we call Hotelier under its conditions.

Thank you Aurianne for your kindness and humour.Home very nice and detendu , malgres the non-reservation on a sunny Sunday. Nice terrace... but not that..We'll also taste your dad's kitchen. The Angus beef burger was perfect... I'm not in agreement with the grinches who complain here as if they were the Queen of England...

Establishment to be banned, given the health crisis, no masks worn by the staff and no health passes were requested! Inadmissible deserves a sanction! this person (The manager is a monologue and arrogant to see that one feels to disturb by asking something) our request and very unpleasant not to listen to the client! Computer lessons to review about Logis de France software! A report is contracted to the Logis Directorate regarding the unworldly attitude of this manager. Don’t deserve to be known and deserve sanction! Don’t be unpleasant!!!! Well-advised union.

A non-professional and disrespectful hotel! ! Booking confirmed, we arrive on site ..., PERSON !! After 6am with a 3-year-old child..., I admit that we just wanted to find our room and rest a bit.But no..., we found the door of the hotel open, all the keys of the rooms available to everyone, we call in the vacuum, our messages were never answered! Other customers started to take the keys to find a room and we did the same after an hour of waiting between waiting for Booking to reach them and they warn us..., without success.We found a room in the hotel, but Booking found us another accommodation at 20 min of there with surcharge that a priori I would be refunded in 7 to 12 days, so at the moment I find myself to pay. Normally Booking is pretty good compared to that, even if I think they shouldn’t get me paid ..., like that ..., no need to be refunded and neither me advance more money!! But good ...This is the galery that we lived because of this hotel!!! Run to you if you've already booked! ! Too bad to have to put 1 star, it's really a lot! By answering your answer bad times:1. I share here the photo of your booking account that shows the hours you make the check-in! If it's not that... change them then!2. You left the keys of the few rooms on the furniture at the reception, not ours and other customers who were in the same case as us.