Dawg House Sports Grill - Ruston

Great service and staff. Fried Pickle's appetizer was great. Very recommended. Fried Spargel was a new experience. Really enjoyed the taste. It was busy today. The food arrived shortly after the order.

We sat in about 5 minutes. After order, it took 2 hours to get food. My pack came with mold letuce and burned steak. My sister Mac and cheese were unusable. The waitress never took an empty dish. Had to ask for refills. The waitress would disappear about 20 minutes at a time.

That was a bad service experience. The menu is primarily pub food. It took the waiter forever to take our food order. As soon as he did, we had not received our food about 45 minutes later. At this point another server comes to us and says that our server had to go and take it. We told her it was a long time since we ordered our food. She went to check our order and reported that our order only occurred in 20 minutes, but they were in the process to complete the order. 30 minutes later, we don't have our food yet, so we ask the manager. He comes, listens to our concerns, and reports that he doesn't know what happened, but the kitchen still had our order to begin. This is 90 minutes after sitting. The manager composed our drinks and appetizers and we went without food. My biggest complaint is the lie that is told us about the second server. She told us our server must go, but he still worked when we left 45 minutes later and she told us that our orders were prepared when they were not. We appreciate the manager who did the right thing in the situation.

The waitresses were pretty smiles and very polite. I enjoyed my meal and the whole aspect of the place. Very clean, clean to the Poi t you would think it had just opened. Nice place to eat.

2 hours since walking in where there were more open tables than patrons seated. We were told it would be a 30 minute wait. Seated in 25 minutes. Now we?ve been waiting on food for an hour and a half. Inexcusable the poor waitress having to make excuses. A one and done! The owners need to understand adequate staffing and management. Icing on cake didn?t get what I ordered