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Przekaż informację zwrotnąYet again a disappointing visit to Costa Radcliffe on Trent. Only one table of customers in but all other tables either covered in pots or filthy and sticky. Floors look like the chimps tea party has been in. The sides are covered in pots. Not asked if eating in or out and served in takeaway cups. All I can hear while trying to enjoy my coffee is larking around from the staff in the kitchen. I’ve notified HO before that this branch is not up to scratch. Clearly no improvements have been made.
A spacious Costa in a great location and with very friendly and helpful staff but sadly looking progressively tired. Ageing decor and tatty furniture and now reduced food range make this potentially great venue a declining experience. Desperately in need of an upgrade.
The staff that work in Costa Radcliffe on Trent are on a different plane of existence to the rest of us. Time is not a concept that troubles them. They work at their own pace (which happens to be glacial). I don't know why I keep coming back here. Probably just for the novelty at this point about HOW it is possible to do things so so soooo slowly when the vast majority of the time they have virtually nobody in. Yesterday was the cherry on top. Went in on a quick coffee break from work with my partner. Order two very basic takeaway coffees. One person in front of us was collecting their drinks, so we were THE ONLY customers ordering at the counter. Start waiting. Continue waiting. Sit down and wonder what as usual is taking so long. Someone came in shortly after us and ordered a fancy gingerbread thingy. After a while I notice they are making THAT drink instead of ours. I sh*t you not we are literally two of three customers in, waiting directly in line of sight for our two drinks, while they blindly skip over our order and make the new customer's order instead. My partner goes up to the counter to ask after our drinks, and the staff member looks at him like she has literally never set eyes on him before. Honestly, the staff here are so zen they are virtually sleepwalking. Don't come here if you have a bus to catch, plane to catch, or literally anywhere you need to be at all. If you want to experience the above mind bending novelty of how it is possible to drag two espressos out into 10 mins of faff and wait time, then Costa ROT is the place for you.
Rude staff, run of the mill drab cafe with very little ambiance. I’ll stick to independent cafes in future and keep it local. Won’t be returning.
After waiting nearly 40 minutes in a queue, myself and 4 family members (one being an 8 month old baby) were guided to a table in the corner by the 'manager '........We spent nearly £24.00 on food and drinks and took our food to the table that the manager had allocated us only to be told by that same manager that we could not sit there!! After questioning that 'manager ' he said it was rules, that it was too crowded! If that was the case why did he allow us to sit there in the first place?? So rather than telling us before we waited 40 minutes for an average coffee and food and before we had spent £24, he told us afterwards! So we had no choice but to sit outside........To say that I am disgusted is an understatement, this place needs a proper manager not someone that has no customer service skills at all. I will be making a formal complaint and not returning to this Costa branch. Shame on you Costa Radcliffe on Trent.
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