Mcdonald's - Royal Oak

I live pretty close to this location. Although I'm not a big McDonald's eater, on the occasions we happen to get some, this has been the location closest, and apparently it's been just long enough that we forgot what happened last time... Over the last few years. Even though we only occasionally order here, the orders are pretty consistently wrong. We've taken to using the McDonalds app, and that helps, but there's still a lot of inconsistency. When something goes wrong, if you want to call and discuss it with manager on duty, they do not answer the phone. As near as I can tell, not ever. The employees often seem to be having a good time, which is fine, but perhaps to a point of distraction because so many of our orders have at least one thing wrong. They're not fast, they're not accurate... and of course the food is what it is borderline disgusting. That's all McDonald's, but there feels like there's just that much less care put in to the food they're serving here. They're location is great though, so they're always busy and business is good, despite inconsistencies and poor service.

Awful. Staff is not friendly. My partner and I occasionally go for ice cream and each time they short is. This most recent time the ice cream wasn't up the top of the cup. We ordered extra fudge and there was barely even the regular amount. Honestly, we'd rather drive to 13 Mile even though we live closer to this one.

I don't eat fast food often. Rarely. But once in a while I want it. I went to this location off Woodward by 13 Mille. I went inside to order because I wanted to eat outside. I've never been I to a robo McDonald's. No soft drink machine, condiments, not even napkins in the dining area. I ordered a single cheeseburger, med fries, small drink, dine in. The girl behind the counter didn't seem all there. I ended up with a two cheeseburgers meal, small fry, med drink. In a bag. I didn't say anything. It was more expensive. I would've ordered the dollar menu and faired out way better. I took it outside to eat. My fries were hilariously cold. I had to fix that. I let the girl know and she said ok. Then proceeded to take food to someone in the dining room. That's odd. They don't do that. A man behind the counter walks up and I let him know about the fries. He took the cold ones and I noticed he wasn't wearing any gloves. He had an inch long nasty looking thumb nail. Nobody was wearing gloves. He comes back with the fries like 3 minutes later. When he handed them to me he had his thumb halfway into the fry container instead of holding them around the box. I didn't say anything. I went outside, put everything back in the bag, grabbed my drink and just left it there. I know it's fast food. But that doesn't excuse cleanliness or anything else. And hey?!? Fast food isn't cheap anymore. It's crazy expensive. I almost called but I figured one of them was the manager so why bother. Don't go to this location. And I'm not trying to be rude. It's just that you gotta wear gloves. And you have to change them out as well. Everyone is touching everything. Including money. Gross!

I walked in right behind an employee, the employee locked eyes with me and instead of being friendly and holding the door or speaking to me, she kept walking and made sure the door closed behind her

They shorted me a quarter pounder deluxe with cheese! They never offered my receipt because I paid cash probably and then they asked me to pull up to the rail. She brought the order out and dropped it in a flash...didn't even have a second to check my order. Get home! Guess what! I'm missing items! They never pick up the phone!! Trash!