Dunkin' - Rowley

First dunks I was embarrassed asking for a key to the bathroom! The bathroom was also very clean. Love me a iced caramel latte.

Brutally slow and not busy. Drive through guy didn't care. After sitting at the take out window for 30 seconds watching 3 of them have a chat after turning their backs...I just left. Won't be back to that one. The crew on Saturday was great and the place was packed .

This dunks is usually great and i commend them for that. However, recently I went and ordered an iced coffee; I was in the lobby so I saw them make it. The server took a cup of piping hot coffee out of the fridge and poured it over ice. (I’m not blaming him because he even questioned whether to do this and was then snapped at by a manager/shift leader to just get on with it). Obviously, when you pour hot liquid over ice, all the ice in the drink immediately melted. When I got the drink it was still warm and completely watered down to the point where it didn’t even taste like coffee. I stood there for a few moments about to ask for a refund, but they were so busy they didn’t even see me. I just walked out dumbfounded. Why would they not just tell me they have no more iced coffee? I would have ordered something else, simple as that. So yeah, it wasn’t the biggest sin a Dunkin has done to me but i was just so taken aback at the shortcuts being taken.

This review is not about any one particular Dunkin’ Donuts, but about the entire chain. When will Dunkin’ Donuts learn to sell organic options ? Why should we all eat RoundUo in our wheat and other grains, and not see any warning? This is really a question for our USDA and FDA federal agencies who allows big food and chemical and Pharmaceutical industries to pollute what goes into our bodies. It’s time to raise our standards, and to demand the same of all of our federal agencies, that seem to be captured by the industries they are supposed to be protecting us from. See the Environmental Working Group website and support them too. They are doing some of what our federal agencies are supposed to be doing. Thanks to them and many other environmental groups, but don’t forget our tax dollars pay our federal agencies to do what they are not doing! Time to speak up!

They were understaffed but doing their best. Tammy served me with a smile and the lattes I got were delicious. Unfortunately there was almost no cream cheese on my bagel and the drive thru line was obnoxiously long.