Pei Wei Asian Kitchen - Round Rock

We should have left as soon as we walked in. It smelled like a stale, dank house. It took a good 5 minutes to be acknowledged by the hostess. We got there at opening time of 11am, so I expected a sparkling clean restaurant. All of the booth seats had crumbs on them. The floor was sticky. The table had a sticky feel. The 1/2 cup of Won Ton soup broth tasted off. There were two dumplings in the soup instead of wonton, the green onion looked old with black spots, it was inedible. Not worth 2.99. The sesame chicken and orange chicken looked identical and had no flavor.. The fried rice was bland, there was no salt anywhere. Judging by the canned responses to the other reviews, I will not wait for this restaurant to improve. Don't waste your money. I will certainly never return. One word summary of this experience is Gross.

To go Curbside order was over an hour late being prepared. Front of the house was grossly understaffed, and staff poorly trained. Our order was sitting at the counter half ready for over 45 minutes only 2 dishes missing. I finally had to ask about the last two as the order preparer was utterly clueless. Then…half of our order was gluten free not labeled so we didn’t know which of the same meal types had gluten which didn’t. Out of fear I’d get sick, I had to just eat a sandwich at home. If they can’t keep up with online order demand, they should stop taking orders or set reasonable wait expectations. Seemed like no manager was even on duty. Disappointed doesn’t begin to describe. Will not be back. Ever.

Ok so I came in today for takeout since I haven’t had Pei Wei in a while. I ordered the drunken noodles as well as, the Burboun “Chicken” I say chicken because it’s pork. Anyways, the drunken noodles I ordered as they are made just minus the bell peppers because I don’t like filler veggies overtaking the dish. Well I got my order and it lacked a lot of flavor, sauce, spice and everything else. I called and asked if I could come get a remake of the order and was told of course! I came in asked for more spice, sauce and basil since that is what is supposed to be in it and I basically received the same thing with a tad more chili. As for the burboun chicken I can’t say much other than it’s PORK ! You guys are selling pork to people as chicken. Every piece had a fat cap on it and the taste and texture is not chicken i posted a photo below. I didn’t mind the pork but for someone who can’t eat pork that is a big issue for you guys if it comes up. I don’t know but most Asian flare type restaurants, serve the meat as the main dish and this is not a main dish very dry as far as the bourbon sauce that is advertised. Now when it comes to the cook all I noticed was how fast he made everything. I specifically remember him stating how another cook takes 15 min to make three orders and how fast he is and how that is how it should me. Well unfortunately, fast does not mean qualitypei Wei has gone way down from the days it was a supposed to be modeled after P.F. Chang’s as the Dan Dan noodles were the signature dish. Please do something about the pork that actually bothered me more than anything. pictures included a few pieces of the burboun chicken and an actuall piece of chicken that came with the drunken noodles. The noodle dishes are as shown. No basil or scallions visible)

Shoukd have read the reviews before. Only wanted Wonton Soup and lettuce wraps. Well the 2 BOWLS of soup I ordered to-go were each half full. On top of that it tasted like canned soup. Then the lettuce they gave for the lettuce wraps was aweful.. The employees obviously did not have enough food or did not care. I have now ordered PHO from somewhere else to deliver.

Place order out of everything I asked the first few times next they so not have any change then the drink machine did not work employees thought it was funny and just laughed good way to start the day when your store first opens store 0193 round rock Tx then a lot of guest that ordered after me got thier food way before I did and it was similar orders