Jersey Mike's Subs - Round Rock

The sandwiches here are fantastic! They could improve on speed and pricing, but the quality and flavor definitely make it worth it. When the lobby is crowded, be prepared to wait at least 30 minutes for a sandwich. While the quality remains excellent, that wait time can be a bit excessive. I usually opt to order online during peak hours and just pick up my food to avoid the wait. Overall, it's one of my favorite places to grab a sandwich!

My favorite sub sandwich shop began for me in North Carolina, and I’m so excited about its opening in Round Rock, Texas!

First, I noticed that no one was wearing hairnets or hats. The manager chose to do paperwork in the dining area during the lunch rush on a Sunday, which seemed quite unprofessional. Due to a lack of experience, he took his time coming over to the counter to take our order. When my sister, who had never been to Jersey Mike's before, asked for recommendations, he didn’t engage with us at all. I suggested some options, and I ordered an 8-inch sub in a tub while she opted for an 11-inch. What was frustrating was that in the middle of taking our order, he paused to call the staff from the back to give them instructions instead of focusing on us. It felt like no one else was able to slice the meat, so we patiently waited. Finally, he returned to finish preparing our sandwiches. I had already paid for everything and felt like I should have asked for my tip back given the service. The young man at the register did recognize my frustrations and tried to make the experience a bit easier, but it didn’t help much. The cleanliness of the restaurant was also concerning; the floor was dirty, and I found myself having to ask several times for assistance. Overall, I will not be returning to this location to avoid going through such a disappointing experience again.

Good, but the new employees need to learn how to wrap sandwiches better

Always friendly and quick. And if course the sandwiches are oh so good!