Marks And Spencer Cafe - Rother

Regular coffee stop when in the local area . The coffee stays hotter now they serve in mugs, and better value with only 5% VAT. Not brilliant ambience though, and the COVID precautions mean it is sometimes a tad too 'regulated '.

A horrible experience and will never return ! It was our first and last visit here ! The lady behind the counter long , very curly grey/blonde hair had the worst attitude I have ever encountered in a cafe before ! She should not be working in customer service !!!!

Prior to lockdown, I have spent many hours in the Cafe, with husband and friends. For all the negative comments, I have only had to complain once. All other visits have been a pleasure. Really hope it won't be too long until I visit again.

Went to M S cafe in Bexhill on a cold Saturday near the end of January for a ‘treat’. Decided on soup to warm me up. All of the cutlery was visibly dirty, greasy and wet. I showed the dirty soup spoons, forks etc to the girl filling the cutlery trays and she said that they were clean and that she was putting the clean cutlery in the trays. I showed her again but she couldn’t seem to see that they were all mucky. She then was walking around with a dirty soup spoon, looking for me to give it to whilst wiping the eating end with her thumb to make it look cleaner. I asked at the counter for a jug of boiling water to clean our own cutlery which we did. We then saw more senior staff picking over the ‘clean’ cutlery to remove the dirtier pieces when all of it needed to go back in the washer which also obviously needed cleaning out, My soup was as thick as cake mix, hot in the middle and luke warm round the edges. There is no way of knowing if the cups and bowls are clean as they come out containing the food and drink. When I mentioned the dirty cutlery to the manageress, she told me the girl was borrowed from the shop floor, so presumably no health and safety training has been given to this person who should not have been working in the cafe. This does not excuse the generally filthy unhygienic state of the cutlery and bad management. Shocking! [hidden link]

Managed to get a window seat with sea view today. Very nice baked potato with chilli con carne. Would have liked a bigger spoonful of chilli though. Very nice salad with the potato. Cutlery a bit worn out. Over all an enjoyable lunch and reasonably priced.