Auntie Anne's - Roosevelt Gardens

There were 6 ladies standing behind the counter, all moving VERY slowly and some not doing anything at all. When I got to the counter the lady was not very friendly. I ordered two cups of bites and one pretzel. She told me that they were out of all of those and that a pretzel would be 10 minutes. She then told me that they just don't have the bites and will be unable to make them. The cherry on top was that the pretzel that they had in the case was old, burnt, and not warm. I get you can't stock everything but its on the menu so you should be able to make them?Also, when I was in line I watched on of the employees take a pretzel out of the case and just eat it right there at the counter. It was one of very few in the case.

Had the worst experience at this location. While standing in line, I was holding cash in my hand and the girl proceeds to tell me they do not take cash. I told her is was legal tender and should be used anywhere. Then she says to me, your cash is trash . I said excuse me?, and she repeated herself. I was just as this same spot not 30 min earlier with a friend that paid with cash.)Unfortunately, I didn 't read the reviews first and when I opened their site via Google, they only had a 1.8 star rating with about 60 some reviews. So much for customer service.

The two workers at the stand seemed to be quite busy making pretzels. (I’m sure they have to fulfill a lot of orders often as they are the first food stand after making it through security). I appreciated their kindness but they it seems that who ever manages this stand would benefit from allocating their resources better by possibly hiring more employees.

The two workers at the stand seemed to be quite busy making pretzels. (I’m sure they have to fulfill a lot of orders often as they are the first food stand after making it through security). I appreciated their kindness but they it seems that who ever manages this stand would benefit from allocating their resources better by possibly hiring more employees.

They didn't even have half the pretzels all they had were almond ones. I asked for the cinnamon ones very politely and the woman was so rude.