Outback Steakhouse Rohnert Park

I decided to take a chance on having dinner on New Year's Day and I couldn't be happier with the outcome. I placed my order online and the young man who brought the food out to my car was very prompt and provided excellent customer service. The food was delicious and it remained tasty even after being delivered to two other houses. Thanks to the amazing staff for providing a fantastic dinner to kick off 2021!

I recently visited The Outback in Rohnert Park to celebrate a birthday. Upon arrival with my party of three, we were informed that there would be a 20-minute wait, despite there being a clean and ready table available. However, an employee quickly occupied the table, seemingly to avoid seating us. We provided our number to be notified when a table became available, but never received any communication. Ultimately, we decided to dine at a different steakhouse with superior food and service. We were disappointed with the service at Outback on this occasion, as our previous experiences had been satisfactory.

The lack of service at this restaurant was extremely disappointing. It took over 5 minutes for someone to seat me at the outdoor kiosk, and then another 15 minutes before my order was even taken. Despite there being only a few other groups dining, the service was still incredibly slow. It was frustrating to feel neglected while sitting outside in the cool weather. Until they improve their customer service, I will not be returning to eat here again.

I ordered dinner here a couple weeks ago to pick up; when I got home I was very disappointed because they left out the loaded mashpotatoes we paid extra for. The steaks were cold . I called the manager I believe his name was Daniel he said he would send us a coupon in the mail. We never got that coupon I wish they would have refunded us because we paid for food we never got! The food we did get was cold and our order was messed up.

Epic fail. Worst customer service experience in years. Run!!!! Don't bother with this place.