Thighstop - Rockville

The man in front of me was upset since his wings were very hard and asked for his money back. I took my order and opened in the car. The order was incorrect so I went back inside and told Jose that this was not what I ordered. But then he argued with me and it just it I ordered barbecue as opposed to bayou. Management should teach their employees to be friendly and not rude to customers.

Best wings ever.. And workers were real nice. They operate very well even with covid guidelines.

The boneless wings taste ok, I bit too battered for my taste. The fries are way to seasoned, they taste more like sweet potatoes than regular fries! I'd be better off getting fries from the grocery store! Average food at the best.

My recent visit to this wingstop has me questioning where I stand as a customer . I placed an online order for a pickup which is normal. I get to the location I see there is one associate in the front who is on the phone but bunch of people in the back some working some just standing there. I pay it no mind and patiently wait for the associate on the phone to help me which took about 10-15 minutes. As I'm waiting one of the associates kept staring at me but won't come to the front to ask if I need help again I pay it no mind. So as I'm waitng another customer is waitng behind me now.The associate is finally off the phone and ready to help me when the customer behind interrupts me as I'm about to talk then the associate starts helping the other customer. I step in and say hey I was the next customer in line and associate replies oh he has a pickup order not giving me a chance to tell him that is what I have as well. Ironically once I showed I was displeased with the display of poor customer service the associate who was staring now wants to help me but stared at me for 10-15 minutes. So now I'm trying to figure did I have the wrong skin tone or what. I'm paying customer as well I also worked in customer service before so I'm pretty chill and understood the associate on the phone seem to be placing a big order. I'm not going to Interrupt him while he's helping another customer that's rude! Most people would have made a big stink about just waiting 3 minutes like the customer behind me. So now I'm asking the owner to please let know if me or my money is welcomed at your location.

Usually I have no problems but today they are charging me 1.05 for sauce separately even if you buy wings the cashier didn't want to get his supervisor so he just gave one to me but I was shocked not you guys taxing