Culver's - Rockford

The food was good, and the desserts were fantastic. Just be careful with your order—we didn't receive the potatoes we requested and had to return to the counter to sort it out.

The food is excellent, and the customer service is quite good. However, I implore you to pay closer attention to the kitchen staff’s ticket orders. During our last four visits, something has always been missing, with two of those instances involving items on the burgers. I appreciate the gesture of offering a free sandwich, but it really doesn't make up for the repeated mistakes; it just becomes frustrating. Having to call in every time I get home after sorting through two bags of food to find missing items is quite annoying. It shouldn’t be that difficult. Having worked in several restaurants myself, I know that reading ticket orders accurately is crucial for preparing meals. I usually spend close to $100 for a family of five, so I expect better attention to detail.

Almost every time I visit Culver's, they forget part of my order. Is it really that difficult to check the receipt and ensure everything is included? I've experienced this both inside the restaurant and in the drive-thru at multiple locations. Having worked at over four different Culver's, I can confirm that this isn't just an issue at one specific site.

Culver’s has begun to pull them to the side after they order to wait for someone to bring their articles to them. sometimes the people who deliver the order take it to several cars, as they are looking for their number placed on the sticky note on their driver side mirror. the lemon ice cream with strawberry topping was tasteful. oh by the way, they must ask serviettes after waiting, which requires them to wait more.

We enjoy living near Culvers. Tonight they had a sign on the door stating they were closing at 8:00. At 7:30 we were told to leave the dining room because they were closing. Thankfully we could eat outside. After we went out they locked the door. Closing at 8 means lock the door at 8. Not be done cleaning and leave by 8. I know it’s a holiday and you had to work. Welcome to the adult world.