Greggs - Rochford

Every time I've been to this restaurant, the food has been cold, there is a lack of items on display, and it seems like everything is replaced at the last minute. It's a waste of money when they can't even keep pastries warm! The staff is rude and hostile, and they can't even manage to give a friendly smile. It makes me want to go to Costa instead!

Staff are extremely rude, customer service was also not great , staff are very rude to their younger customers. Food was nice however would not go back due to the discourteous attitude of some staff.

I cannot praise their sausage rolls enough. Whether cold or warm, they are delicious and highly addictive. As someone who is 15 stone and 5'9", I am very familiar with Greggs, but these rolls continue to satisfy my cravings. I never have to search for a vein when I want one. Keep up the great work! However, Grouts is a different story... I would rather lick a street bin than try their cheesecake.

Very helpful staff and lovely cakes and Pizza. Pizza was cold from display so member of staff cooked a fresh one for my daughter.

Greggs is sadly just a very generic brand and doesn 't stand out from the other coffee shops and eateries around Rayleigh... Some of the staff sadly lack the basics of customer service and could do with learning how a smile and pleasant attitude could encourage a better experience for the those wanting to buy things from them. Cleaning is certainly something that needs better attention in here, I appreciate footfall can be unpredictable, but some of the tables were a state and hadn 't been cleared for a while judging by the stack of dirty crockery on the used collection table! It would also be nice to have a toilet that could be used without the need to find a staff member to come and unlock it for you I was ok, but a frantic mum with a child declaring his need to go now had her worried.