Big Boy - Rochester

Julia the server was funny and warm. Manager Laura did amazing with helping us. The food was amazing I personally got the slim Jim and I highly recommend it.

Yes it's big boy, so my immediate expectation is low...this has been evident since it 1st started to decline... But besides the very nice server...the food is horrible! I asked for over easy, got over hard...everything seemed like it went for the breakfast bar to our plate... Cold, hard pancakes, cold rubber bacon, cold sausage, cold dry tasteless hashbrowns...my fiance had French toast...but had to drown in syrup to eat... The goal was to get full...not waste food or money...not worth complaining to our server...not her fault...so mission accomplished, we got full....but definitely will not be back...sad....was such an icon

After driving 45 minutes with 4 hungry kids my wife and I entered this restaurant and were left standing at the front door for nearly 10 minutes while the staff walked right past us and avoided acknowledging our presence. Then after some time rather than being greeted we were told they JUST went on a 30 minute hold and could not serve anyone for another half hour. Suffice to say that we left and will never return and STRONGLY discourage anyone from supporting a restaurant that treats people this way in 2023!

Food took forever! They've changed their tartar sauce recipe! Waitress was nice, but my SIL never got his burger, and I didn't get my salad! We had 2 little ones, so the wait got pretty difficult. Booster seats were disgusting!

David was a fantastic server and catered to my family with every request we needed. Very attentive. Loved his and my friend Angela's banter as she's been coming to the location for years!