Farmer Boys - Riverside

This review is primarily regarding my experience with Guest Relations at Farmer Boys Franchising Co., which is next door to this location. Guest Relations ' communication is abysmal, as they do not bother to acknowledge their guests by giving them the courtesy of providing a response, especially when it pertains to a negative experience at a Farmer Boys location (if they do respond, they make the resolution process difficult and convoluted by asking questions they already have the answers to . Given that Guest Relations did not deny Farmer Boys locations close early on Halloween night, it appears that Farmer Boys locations do in fact close early on Halloween night, which means Farmer Boys cares more about allowing employees to party than they care about serving hungry paying customers. Given my experience with Farmer Boys ' Guest Relations , I would highly not recommend Farmer Boys, especially this location, as it is most likely a model of Farmer Boys Franchising Co., since it is located next door. [The following is regarding an experience at the restaurant location itself on June 6, 2024. I visited this location this afternoon. I could not locate a speaker for the drive-through, and, therefore, decided I need to go inside. I asked the person taking my order if they could dispense the drinks from behind the counter, as I have had an aversion to filling drinks from a soda fountain machine used by the public since the onset of the pandemic. I thought they were going to honor my request, however when I specified one of the drinks I wanted to order, they seemingly declined my request, as they said they would give me cups to fill the drinks myself. When I inquired with the person taking my order as to where the drive-through speaker is located, they indicated there is not one, and that anyone wanting to order would need to roll up to the window . (A drive-through without a speaker is unheard of. There is every appearance this location is low rent, which is ironic, given that it is located next door to Farmer Boys ' corporate headquarters. I would strongly not recommend this this location, as it lacks proper convenience and hospitality.

The staff was amazing. Very attentive and professional. Alot of food with each order.Great tasting too.

People were friendly and helpful. There were fresh fries made to deliciousness

This sign should have said, Sit. Scan. Order. Create account. Input payment information. Try to figure out why it is asking for payment information again. Get frustrated. Go to the front and order the regular way. Receive one of the 2 cups of coffee ordered. Wait 5 minutes. Go up and ask for the second cup of coffee. Eat. Leave. Well at least they only need 2 people to man the place.

They do amazing being it's such a busy location. Food is fresh and tasty too.