Arby's - Rifle

Amy has the worst customer service and was very rude after they had given me my buffalo chicken sandwich not fully cooked. Her answer was that’s not possible as we cook them for 6 minutes, but clearly I have a chicken sandwich that’s not cooked. I get it mistakes happen but to make things worse she refused to refund my order to me. I live out of town and will have to save this sandwich to drive 30 minutes out of my way tomorrow just to go show them. This restaurant was very empty and I now can see exactly why! Very very disappointed with my experience/visit to this store. The Glenwood Springs location is 100x better.

Love Jillian and the crew!! Great food and clean restaurant they take pride in all that they do!!Food: 5/5

Food was great, except for the sizes. I got a large meal and my wife got a medium. When we got to the window. The woman handed my wife the drinks. Were the same size. We asked her and she said there was no longer small sizes. Just large and medium. Didn't make sense. Parked in lot to eat. Opened bag and French fries were in same size container. Seems like nobody can do there job right these days.

I went there last weekend for a conference for work and was awed by the decor! The food was made fresh but the roast beef could have been sliced thinner but overall everything was delicious!

Probably one of the sloppest sandwiches ever... it was good but everything was on the wrapper not the bun and fries were cold