Pen Ponds Cafe - Richmondshire

I have been a loyal customer of this restaurant for many years and have noticed a decline in the service quality. The staff arrive late and leave early, making the opening times more of a suggestion than a promise. It seems like they lack proper training in food hygiene. On busy days, they struggle to manage even the simplest of orders, resulting in delays and confusion. It may be time for the Royal Parks to consider giving the franchise to a more competent operator.

There is no order how they serve you. Ignorant stuff …. Very dry bacon bap. I will not be coming here again.

Not been here for a while, brand new kiosk and it looks amazing, displays full of great looking food, had bacon baps and cakes, all really good, bit of a queue but moved fast, service much improved

We are regular visitors to this cafe. Today our meat sausage roll was hot and tasty, but the new paper cups you are using are too flimsy, and bend as you hold them, spilling the hot drink. Dangerous!

I absolutely love this small cafe nestled in the heart of Richmond Park. They serve incredibly delicious vegan coffee and scrumptious cakes. I am always impressed by the quality of their offerings, especially considering the limited space and basic facilities they have.