Kfc - Richmondshire

Visited here during the crossing on the road in the premier inn. they can not have great quality and cheap, good service and well maintained with kfc.

Worst fast food ever. Staff were ignorant and impatient yet they told me 10 minutes after I ordered that there suddenly a problem with the frier so it would be another 10 minutes, which I really didn't believe, probably much longer. Got a refund and will never bother with them again.

Sadly a common theme with KFC Drive thru now, they're collectively ****! I thought jct 59 off the A1 may have been unique after a couple of visits there, the last of which I aborted after waiting 37 mins stuck in the drive thru. Sadly I now add Carterick Garrison to this frankly shocking affair. Indifferent KFC staff only adding to the misery. After waiting for about 19 mons I. The drive thru for a single wrap, I get to the window to be told I had to wait even longer! I've managed to write this review in the time it has take to place my order and I've still not even recieved my wrap yet! A last visit to KFC for me I'm afraid, as this over weighted fast food chain, has now just become an overweighted food chain, eager to grab your money, less eager to ensure your quality of service!

Drove 30mins from Northallerton to Catterick Garrison after work, to enjoy KFC like we normally do 2-3 times a week. Friday night, Pulled up to the speaker in the drive through at 10.35pm and my wife the passenger ordered her fillet box meal, with leg. I repeated her order into the speaker loud and clear, I am Chinese and I speak perfect English. Young girl on the other side of the speaker told me it would take a few mins to cook the leg, sure we can wait, my wife said…. It will be nice and fresh, I waited for a moment for her to ask me what drink I would like with the meal and what size, but she told me they are out of chicken on the bone, and can sub the leg with 2 hot wings, (rubbish deal). I said I can wait, she then said it will take 20mins, sure we can wait…. And also I would like 4 more pieces of chicken… thighs or legs. She repeated that she do not have any chicken on the bone told me it would take too long to cook…. I asked her if there was a problem, meaning…out of stock or chicken still frozen? I told her I will write a review on my experience on trip advisor, (telling other not to come toward the end of the night just before closing time). She put her manager on the speaker, manager asked… how can I help? so I tried to place my order again, she too told me how long it took to cook the chicken. I was ready to go, but my wife wanted and accepted the box meal and 2 hot wings, instead of what we came for. As we pulled up to the second window to pay and receive the food, I asked the girl what the managers name was, she said it several time, but I couldn’t hear it through her mask, so I asked her to spell it, she didn’t know. She asked me if I would like to speak to the manager, I said no, I would just like to know her name so I could give her a shout out on this review. She summoned the manager anyway to deal with me. So I asked the manager what her name was and how would she spell it. C A R L Y N. Okay I said…. Whilst waiting for my food. She asked me why? I told her I would write a review on trip advisor. Then She tried to explain how long it take to breadcrumb the chicken and cooking time is 20mins. I told her what time I pulled up to the speaker and what I wanted to order, she said she knows, the speaker was on and everyone can hear how rude I was when I was ordering. Then muttered something about she doesn’t appreciate how I spoke to her staff. The problem was they wanted to finish early and didn’t want to cook the chicken, which wasn’t a big problem if they told me so. I went for a MacDonald down the road, and my son waiting at home Will have to order a curry from the Indian. Don’t worry I love the food here, and the other staff are very good! Ps, the peach ice tea has ran out again,no flavour!

Went last week for the first time in a couple of month and the improvement of staffing and food is crazy . We got a 10pc family feast , they proved that and so much more . Happy service , nice and friendly staff and great food . Some of the views must be on bad days because we went and it was amazing Well done