Subway - Richmond

Friendly stuff with fresh food. Service: Take out Meal type: Lunch Price per person: A$20–40 Food: 5 Service: 5 Atmosphere: 5

Ordered a subway pizza roll without sauce, roll was delivered with sauce. Telephoned the store, to be told that is what it comes with so automatically applied. Yet the order was understood very clearly given the sauce after the roll was assembled was scraped of the sauce. What would happen if a food allergy to pizza sauce was a problem? Why did the store lie, knowing the sauce was clearly scraped off the roll in photographs taken when received? All hospitality venues require a food safety handling supervisor on site at all times, yet the standards of the food safety were not adhered to and could have caused a major health issue. Seriously how hard would it have been to make a new roll then to supply a customer an item in which they did not order. This shows the store has no validation of customer satisfaction. Will not be returning to this store and the matter has been referred to NSW Food Authority Act for their investigation. Also ordered a chicken roll, paid additional monies for extra chicken and received only 3 peices of chicken on the entire roll, as I have ordered this many times before I am very familiar with the standard amount of chicken served so no additional chicken was added, taking money under false pretences.

Peter was fantastic so helpful when I had to reschedule my catering order, he told me how to get it done sent me confirmations along the way to show what was happening food was fantastic fresh when I reordered, will definitely order again Food: 5 Service: 5

Always go above and beyond making sure customers feel appreciated and happy. 10/10 my local subway and very happy

Don’t normally review chains but these guys are always friendly and quick. Sandwiches are always consistent and have a good variety of drinks to choose from. Service: Dine in Meal type: Dinner Price per person: A$1–20