Tangerine Asian Cuisine - Richmond Hill

So my wife ordered dishes this evening. She asked for 1 dish to have gravy and veg balls packed in different containers. When I picked up food I “specifically” asked if gravy and veg balls were separate. The younger lady looked me in the eye and said yes. And quickly asked to pay the bill. I did and moved to the next table to check my order. To my surprise I saw the veg balls and gravy were in one container. I politely asked her that this is not what we had asked for and specifically want the two separate else our kids don’t enjoy their meal. She looked at me and said sure it is packed separate. It’s in a separate bag for you to carry out and the rest of order is in a different bag. I thought I misheard and asked again that we had asked for the gravy and veg balls to be packed in separate containers . She again looked at me and said yes your wife was confused at first and then she had called back and asked for a separate packing in a bag. Packing gravy and veg balls in different containers costs extra. I looked at her at this point in disbelief and said ok. I will pay more make me another one and pack them separately. She looked at me for 5 secs and said NO this is already made and you can call your wife to check what she ordered. I told her again. I know what she ordered but she wouldn’t budge. At that point an older grandma lady came and said yes yes your wife ordered what we made. How can two of them have been on the same call.Regardless of the lack of decency or customer service. I decided to take the meal home thinking if I push them to make the food again I’m not sure I will want to eat it give these gals are already mad. I took the food home and surprise surprise it was inedible. There were no vegetables in veg balls. Mostly corn starch and other fillers. I won’t feed it to my dog.It’s in the garbage bin. Not edible. Never going back to this place ever.Horrible service. Horrible staff. Horrible attitude. I expected them to say sorry sir we will make you a new batch and I was prepared to pay for it.Zero customer service.

We have tried other Tangerine locations, and this locations beats the quality of food. The food was well cooked and quickly served. Tangerine offers hakkah Chinese Indian food.

Food is great. Service is hit or miss. Sometimes they don’t pick up their phones even when they are open. Other times they give you an extremely long wait time for pickup. Last time I had the fried chicken on fried rice and it was a huge portion that lasted 2 days. Tasted great.

Food came fast and everything tasted fresh and great.Pretty good variety as wellPlease note Spice levels can be high for some people on certain dishes1)Hot Sour soup was good2)Shrimp Pakorra had great texture and flavor no need for sauce but great to use as a mop from the other food sauces.3)Spicy deep fried fish was awesome. Hard to stop eating4)Curry beef and Veg was nice and plentiful5)Shrimp in Black bean sauce had good tasteNot to mention the bill came $72 for all that food.4-5people could easily have full plates with the amount they gave. Where can you get full and satisfied for $15 a person...not even greasy McDonald's now days .Give it a go

After seeing some negative reviews, I called the restaurant to inquire....satisfied with the ladies' response I called a few hours later and placed an order for pick up. Upon arriving, all the staff greeted us with smiles and welcomed us in. We ordered tiger prawns in bbean sauce, shrimp pakora, beef veggies in curry, fried fish with peppers, and hot sour soup. In all we were very happy with our food as it was very fresh, cooked well and perfectly seasoned. Watch out for the hot chilly pepper next to your selection they are not fooling around with spice... My mouth was burning, but it was delicious none the less. You got my business, and I recommend this spot too! ? I think it's important to form your own opinions rather than take the word of others. Happy eatin, and see you again soon!