Swiss Chalet - Richmond Hill

This review is less about the food than it is about the business practices at Swiss Chalet. As you will see from the photo posted with this review, those ordering a Combo are entitled to either a bottle of pop or a bottle of water. However, neither was offered with the meal. Despite the signage, I was repeatedly told I was not entitled to a drink. To add insult to injury, the depiction of the Combo on the sign includes a beverage. If a beverage is not offered, ask why not or contact Swiss Chalet's Customer Experience department, though they don't seem to take any action that I am aware of. This is false advertising.

Our server, Mary, is very friendly and efficient. It is like dining with friends. The food is good and the atmosphere is very nice.

Food quality sucks, service is slow, and it is not worth for what you pay. stay away. swiss chalet used to be good when they only had chicken, now forget it.

The food was excellent and the service was great Went there with the family and had a very enjoyable experience.

We took our parents and children for a family meal. They have a variety of kids meals as well as salads and chicken rib meals fpr adults. The service was spotless and fast. Food arrived less than 10 minutes after ordering which my elderly parents really liked (they have a strict routine as when to do everything including eating . The atmosphere is pretty family oriented with comfortable seating for everyone. Their holiday special chicken meal including lindth chocolate desert was the highlight for my family: