Dunkin' - Richmond

Worst food ever came at 10 am on a sunday and got last nights old food put in a microwave they had no donuts that were listed on menu. very upsetting won’t be

Waited 20 minutes in the drive through behind 2 cars, only to find out my online order could not be completed because they didn't have bacon. Dunkin needs to get it together!

This is the 4th time I 've been to this location and there was a problem. They 've run out of milk, coffee, espresso, and tonight I was told they have shift problems and were closing early to prepare for tomorrow due to shift issues . That 's not a good sign if you can 't keep employees. On top of all that, it always takes a very long time to get service at the drive-thru window and inside. I don 't like leaving negative reviews but this location has problems.

5 stars because the, I'm assuming manager, was low on staff but he worked hard to get out order and make our drinks in good time and made sure we were taken care of, all while training someone newThank you so much for your amazing customer service

It would be all 5s if they didn’t always run out of croissants , cold coffee, sold old coffees meaning with spoiled milk, and took all day for the smallest orders. The staff is really sweet , but it’s kind of crazy to go to drive thru for fast food and it’s not fast at all. So sorry guys but this location isn’t it .