Cook Out - Richmond

I usually keep my expectations low at fast food. But I was really surprised here! It was late at night, which is virtually impossible to get good fast food service these days because of some throwaway excuse like 'staffing. ' This cook out proved all that to be excuse making. They somehow manage to be fully staffed. It 's not like there 's some separate pool of applicants for cook out employees. They have the same challenges every other chain has. And the employees were fast, efficient, knowledgeable and friendly! Nobody grunting or mumbling at me and throwing my food at me without bothering to say a word to me. And the food was good too. Completely blown away. It 's my new go-to spot when I visit the South.

If you've been to one cook out you've pretty much been to them all. If you haven't been to cook out, you can expect terrible drive thru speakers and a somewhat stressful ordering process if the place is at all busy. Your food will be of average quality, you could probably do better at home no matter what level of culinary skill you possess. You will have access to a huge menu of shake flavors, which are honestly pretty delicious. Prices are super low, and if you go in expecting really okay food you'll be pleased. If you're feeling lazy and just sustenance or a shake, go for it.

It was good. Our order was messed up, we had to swap somethings on each burger to correct the orders, but other than that it was good.

Popular place with a crowded parking lot and long line. The milkshakes were worth the wait.

Most of the experience is similar to other places but come on in! They have several delicious and unique combination tray offerings. And truly it is the shakes that keep me coming back.