Tim Hortons - Richmond

I don't like this Tim Hortons. It is dirty and the employees are intimidating towards customers. They seem to work out of anger. Atmosphere is terrible!! The only good thing about it is the location.

Came here twice, the first time I ordered 4 items gave two wrong items! Mistake percentage 50%.The second drive through attitude like I owe them money. I know Tim Hortons generally don’t work on customer service, but this Indian lady taking the order like there’s ZERO TRAINING, very rude. She would press you to place the order, it almost sounded like she didn’t want you to come here.I don’t expect anything like to be treated as a customer but at least have some respect when talking to a stranger or anyone.

Not sure why this location has a problem with double toasting bagels! There is literally a button on the cash register for itWhen I order a bagel at the drive thru, I ask for it to be Double Toasted . By the time they are finished writing up my order on the screen, it says single toasted . I make a verbal comment that the bagel was ordered double Toasted and they confirm that it will be double Toasted. So I pull ahead, pay for and grab my food, and I get a bagel that is barely Toasted . Seriously, how hard is it to toast a bagel? I can 't believe after all these years they have not figured out how to toast a bagel properly. It is not warm at all.Maybe the new Tim horton 's location that is almost open at Jacombs road and Delf Place in Richmond by the auto mall will know how to toast a bagel. I 'm hopeful....

Bad service linked to washroom waiting, don’t know why they closed the washroom during the night, a lot of customer waiting and still opened only one, yes it is, only one washroom, this is ridiculously rude for us to wait and the server told us in a bad attitude not care about us and non-sense. Should fired her ASAP. This kind of service make us nowadays people treated us so bad and not care, if you had a big heart, you wouldn’t mind customer to used washroom. Just let it go, customer will be happy and business will rapidly increased. This is what we do as a Vancouverite people, loved and cared not sitting down there doing nothing and watch people suffered, that I don’t want it. Manager, think about it what I said. Thanks.

Super rude staffs. I ordered 2 grilled chicken wraps for daughters and one of it is super dry and hard so my 6 years old daughter can’t even bite. It’s was crispy and I drove back to tell them and one of the female Indian staff was rude and didn’t wanna give me the new one and giving me attitude saying I don’t know what’s difference of grilled and crispy. I went inside the store and wanna to show her the other grills Chicken wrap I ordered and she was afraid of showing me the crispy one. She was rude and treating me as a person who ask for free food. Sorry I am not from Indian and I don’t need so pretend something is wrong and ask for free food at all. My daughters was with me abs witness all that and she was asking me why they are so rude and talk like that. I wanted to video and they all got scary and turned their head when I told them just say what they said to me and I will post it on social media. They hide behind the window for drive thru after being rude. Super bad service and why ppl come to Canada to work but no one train them properly? They are getting the lowest pay but we as customer we don’t deserve the worst service!Kid-friendliness: Being rude to me in front of my kids. Talking loud in public . Language abuse in front of my kids