Jugo Juice - Richmond

To be honest, I haven 't had anything from Jugo Juice in around 12 years, and I ordered an Açaí Smoothie with Vega protein in it yesterday. It was horrible. It tasted like theyd added around 6-7 scoops of sugar to the smoothie. So I took it back because I had paid over 9$ for it and asked for a replacement because we figured out that they added 'fruit juice ' to it. I put it in quotes because in my own opinion, what most people consider to be fruit juice is so polluted with either some form of sugar, or additives to preserve it, it 's not really anything healthy for you by then. Anyways they gave me a new one free of charge and gave me great customer service. The smoothie was terrible both before and after the juice was removed but they were super professional about it. My main point here is this; just because they say it 's Juice doesn 't necessarily mean that it is. We read and hear about 'products ' and run out to buy them when the food that really matters is the kind that can actually go bad if you left it out on the counter to spoil. That 's real food, not a packaged powder that came from 10,000 miles away.

Fast service. My go-toes are the summer strawberry and Blushing Mango.

We ordered the Falafel Wrap and there was no hummus inside; it wasn't right. The cashier also let me use the credit card machine when I tried to pay with a gift card if she had to edit the gift card for me instead (she was wasting my time because the machine did not react to the gift card). I wanted to ask for her help, but she wasn't available. She pointed out rudely to the credit card machine when she asked us if we wanted to heat the pack. That was unnecessary and rude. Also the manager appeared very inappropriate

I often come here and today is the worst! I bought 2 drinks and I, as I paid for both, don't even drink the Chinese cash back to scan my jugo rewards. She was only constantly warming up the chicken monkeys as I stood there, waiting for her back for me and scanning the Jugo rewards . She destroyed her? So the other lady who is an Indian lady helped me, she scanned my rewards and she saw that I could claim a free drink, so she went through him, but she didn't RECORD the transaction for my order I made? the CHINESE lady repaired it when I told her what she did, but she didn't even say sad for her mistake! SERVICE is so bad and the drink is too sour! I can't stop it. For almost $9 for every drink this is very disappointing!! Never! I really hope the main office will check this place!! worst situation ever!

Excellent customer service provided by the store supervisor. I'm a regular customer at this store, and the store supervisor always recognizes customers and provides 5 star, tailor-made service. This is the main reason I keep coming back. I hope Jugo Juice never forgets that good customer service is the foundation and the key to a long-lasting business.