Mike’s Jazz Cafè - Richm

I am NOT a review leaver however this was Absolutely the worst .... a 3 hour experience I will never get back. If I went in to every detail I'd need a power point presentation. Took literally 2 hours just to get our food. 30 min to get a water and beer... amd thats after mentioning it to someone..never saw the same server twice. They were out of product after JUST opening. We were told there was a private party which i assume they weren't prepared for. Mac and cheese tasted spoiled and salmon was seriously over cooked...i shared this with the server. Items were missing from my dates plate. We were told we would be compensated. The bill was still full price All they did was take off the tax. LITERALLY Paid FULL PRICE for poor service and mediocre food. We were told the manager would come speak with us... that NEVER happened. Made friends with the couple next to us just because we were sharing the same poor experience. The communication between servers is nonexistent, the follow up is poor... the compensation was imaginary. I expected more. I'm not a tough critic. Simple customer service could've altered the experience however they lack this tremendously. It's a NO for me... Ps... the mashed potatoes were good....

Food was not good. The greens were way too salty, and the grilled chicken was horrible. Like cutting a car tire. It was undercooked. I think it was boiled, not grilled. By the time it came out, most everyone in my party was done eating. We had a 5 p.m. reservation, so there was no crowd. Took 1.5 hours for everyone to get their food. Lots of flies, one flew into my sister's wine glass. Not a good experience at all.

We stopped by on Saturday night, with a reservation to a restaurant that was not full. It's a beautiful space. The tables are spaced adequately apart, it's quiet and it has a warm rich feeling to it. Quite romantic. We did not see upstairs. The reason my review is so low is that we sat for 25 minutes waiting for service. Zero contact. The food looked good but we got up and left. Will we be back? Probably. But with so many other options in the Fan it might be a while.

My experience at Mike's Jazz Cafe was amazing! The Rock Steady egg rolls were delicious as the carrot soufflé were unbelievable! When you're there be sure to ask for Kai, the manager and tell her how wonderful her establishment is. Definitely coming back the next we in Richmond.

Great atmosphere (in a great location) to relax with a drink!