Lil Firehouse Coffee Richland

I have been going to this coffee shop for years because I love the coffee. But it has been frustrating for the last couple of weeks. It has been so slow that a couple of times I just left and went to a different coffee shop. I see multiple people inside and I don't understand why they aren't going out to the cars and getting orders like they used to. I will still continue to go and hope that this review helps. After this review the owner asked me for details, but I didn't know how to reply. I just figured it out this morning lol I want to say thank you to the owner because service really has improved! I am sorry it took me so long to edit this review. I am a loyal customer and I love your coffee

Coffee is excellent. Service is great. Not thrilled I was charged 2 dollars extra for almond milk. Seems like a punishment for needing a milk alternative. Won't be coming back unfortunately. Edit* I am previous GM who brought milk alternatives into the store I was overseeing and I know for fact that the only alternative that's more costly than milk is hemp milk. I will not be lied to, to cover up the fact you wanna charge more for your product.

Used to LOVE Chai tea drinks from here but the last time I went, I paid 8.15 for a 16 ounce blended drink!!! NEVER AGAIN!! The next day I got the exact same drink and same size at the expresso stand across the street and only paid 6.50. The following weekend, i went to Southern Belles and was only charged 4.35 for the same size and product. Lil Firehouse lost my business for good since I can get the same drink for 's less anywhere else.

I’d say the coffee is okay we love the raspberry lattes. We won’t ever go back though because somehow they get their decaf coffee and their regular coffee mixed up a lot IMO. I been here just three times in last year for same drink and had caffeinated coffee served to me instead 2 out of 3 times. Yesterday I saw the lady be very careful with it but I think her decaf was in wrong container. That’s a big issue for a person who has a medical condition to caffeine. This seldom happens actually. I been going to other places for year and they never have served me the wrong coffee. So it is very unusual.

I was told very rudely by multiple staff at Lil Firehouse Coffee they would no longer honor my free drink punch card. I spent money on these drinks with the intention of getting the punch card redeemed for my purchase. Instead I was told by the supervisor I should have known they were no longer accepted because it was posted on their instagram. Keep in mind these cards have no expiration or link to instagram on them. They were extremely rude to my husband and I and refused to give us our free drink. I do not care if they switched their system, I still purchased these 10 drinks regardless of their current system. I have redeemed my roasters/black rock stamp cards as well as Dutch bros cards who have also switched to an online system just as they have, and every other coffee shop has honored them or switched my points over. No Karen here, just really bad service that this company and customers should be aware of.