El Pollo Loco - Rialto

They went there today at 6:30 and were told that there was no chicken available and that they would have to wait an hour. It's like going to In-N-Out and being told they don't have any burgers. What exactly are they serving then?

I order a 3 PC meal and they give me the 2 pc I ask to correct the order and they try to charge $2. Dollars more them what it cost normally. And then they give the wrong order again and also the chicken was over cook burn isn?t about the money is about been correct. I will never stop at Pollo Loco again they used to have a great service and chicken but this is the second time that it happened

What a cluster F of an experience! The lobby was locked so I drove thru to order. The person taking the order with a bit disorganized but I laughed it off. At the window I had to remind him, several times, what we ordered and required along with the meal. My mistake was driving off before double checking. They forgot our drink and utensils and the chicken bowl was more like stew. I have no idea where all the liquid was coming from, but I'm assuming it was from the pinto beans since there was very little lettuce. Hopefully management does a better job at running this place in the future.

Went through the drive through and ordered the Double Chicken Tostada with a large Root Beer with light ice and an exter container of the Cilantro sauce which costs extra. I pay, get my food, and drive away. Get back to work to find I was given the regular Chicken Tostada, the Root beer was half ice, and they gave me a tiny container of the green salsa that wasn't even half full instead of the Cilantro sauce. I looked at the recipe and they charged me for everything I ordered, but it was more expensive than what the drive through sign said it was, and they didn't give me what I ordered. DO NOT WASTE YOUR MONEY HERE!

We ordered a 16-piece and an 8-piece chicken combo, and when we opened the box, everything was burnt. This isn't the first time this has happened. We get food from this location once a week; sometimes it's good, but other times they forget the tortillas or serve burnt food.