Carl's Jr. - Rialto

When I kindly asked the staff member, Max, for no ice in my tea—since it was already cold and I didn’t want it getting colder—there seemed to be a misunderstanding. I didn't mention my asthma, fearing that extremely cold drinks could aggravate it, but he insisted on giving me the drink with ice anyway. To my disappointment, I ended up with five large ice cubes in my drink. I used to work for this company, and it held a special place in my heart—like Disneyland for me—because I'm from the coastal mountains of Baja Ensenada. I always put my all into my work and strived to maintain an excellent standard of service. After leaving to work for Disney as a food and beverage administrator, I’ve learned a lot about the importance of company values and kindness, which I believe should be part of every employee’s foundation. Additionally, my lid was broken, and despite asking gently for a replacement, I didn’t receive a new one. I understand that servers often have a challenging job, especially when they’re receiving minimal pay. They should be trained to approach their roles with a personal touch if they want to succeed. Life is full of ups and downs, and while I didn’t receive my Swiss cheese this time, I believe every experience provides important lessons. We learn to appreciate the good times because of the bad. As I reflect, I think about how moments like this can teach us patience and acceptance. So here’s to learning and growing, just like my favorite character, Usagi/Serena, reminds us that there’s more to life than chasing perfection.

The chicken strips were cold and lacked flavor, and they were overpriced. The fried zucchini was somehow both overcooked and undercooked at the same time.

The Diablo burger did not resemble the picture at all and was quite dry, with very little sauce. I was very disappointed.

I spent $25 on a burger and fries, and to my disappointment, it only included four fries. Overall, I wasn't impressed with this place.

They got my order correct so thats a plus