Tropical Smoothie Cafe - Redford

I am a very happy and satisfied customer of the Tropical Smoothie Cafe located on Telegraph Rd in Redford, Michigan. I am always greeted with a smile and prompt service by the team. Whether I come in to the cafe or through the drive through. My experience is pleasant. The Store Manager, Curtis is professional and shows particular care with details. He knows exactly what my favorite smoothie is; Very Berry Cranberry Smoothie. Mixed to perfection. I recommend you try it... If you love cranberries. Of coarse there are many other flavors that you may like as well.

As a preface, the smoothies are really good. That said, every time I order *hours* in advance on the mobile app, I show up almost exactly on time, and I still have to wait upwards of twenty minutes. Is the app just??? Fake??? Why does it exist??? You?ll get your stuff faster if you go through the drive-thru, even if the line is really long.

When I called to address the problems, I was informed that there were no drivers available to make a return trip. They said they would check if I qualified for a refund and that someone would get back to me. Really? Eventually, I had to go to the restaurant myself, with the incorrect food in hand, to point out the issues. The manager agreed to fix it but said it would take a while. By then, it had already been four hours since I placed the order. I continued to wait as they kept saying the manager was preparing my food, but I noticed that many other customers were also receiving incorrect orders. Finally, I managed to get the manager to approve a refund, but I ended up having to go somewhere else for lunch.

If I could give this place zero stars, I certainly would. My friend and I arrived this morning and greeted a young man who was on a computer and clearly worked there. He didn't respond, so we stood at the counter waiting to be helped. Instead of assisting us, he walked behind the counter without saying a word. Two female employees then walked back and forth, completely ignoring us—no hello, no acknowledgment at all! It felt like we were invisible. Frustrated, we decided to leave. I refuse to spend my money at a place that lacks good customer service. There are no excuses for such behavior. I do not recommend visiting this location.

Every time I visit this restaurant, I make my order online. I intentionally arrive about 5 to 10 minutes late, but they never have my food ready. The staff spends their time chatting loudly about things that have nothing to do with work. This is very unprofessional! Where are the dedicated workers who genuinely want to do their jobs?