Massalla Club - Redditch

The place is very nice, the food is a 10 made nicely. The owner was amazing, funny and helpful. The waiters was good mannered and respectful and nice.

Attentive and friendly service from MIAH and his colleagues. Always a lovely visit with lovely warm food, always happy to help with the bill ect.

Been meaning to try this restaurant for years, first time tonight. Great interior, excellent greeting and service by Junu and all the staff. The food was amazing, and all our party were gutted we hadn’t tried this restaurant before now. Thanks to everyone and we can’t wait to go back, just superb you need to give this restaurant a go, it’s worth every penny!

We had a very large takeaway order delivered for a house party. I ordered a dish called a Prawn Sizzler. This over-priced dish turned out to be five rubbery and over-cooked prawns drowned in a sloppy sauce – not the sizzling King Prawns I was expecting. It was the most expensive item on the menu and was listed in the “Sizzling Fusion” section, so the clue “Sizzling” was in the name – but it was basically a standard prawn curry. Costing just under £15 and containing just 5 prawns, this was very expensive and extremely disappointing. The Chicken Tikka main should have been a dry dish, but it turned out to be a few small pieces of chicken swimming in a sloppy sauce. It felt as if they were trying to bulk out the food with lots of sauce to try and justify the high prices. They did replace the prawn and chicken dishes (mainly because we had such a large order), but the replacement prawn dish was the same as the first, 5 rubbery prawns bulked out with lots of cheap sauce. I wouldn’t order from here again.

We ordered a takeaway on Friday night, collected it on time and paid. We got it home and dished up. Upon sitting down to eat, we found that the food was tasteless. We called them immediately to tell them; it’s not fair to criticise if you don’t say anything. We were told that they had sold 100 of the same dish that evening, and that there couldn’t be a problem with it. Whilst food can be subjective, this meal was simply tasteless. He was aggressive and defensive from the first instance, all we were doing was letting them know our meal wasn’t good. We asked for replacement meals, and the person on the phone indicated that we brought the uneaten meals back for them when collecting our replacements. A little extreme, but fair enough. Upon arriving back at the ‘restaurant’ we were told to sit down, an invitation we refused. The manager inspected our meals, similar to the way an afterbirth is inspected during labour. His voice was raised, and his whole manner was aggressive. We did respond with a raised voice, purely to be heard. We asked if our meals would be long, he said not long. We asked if they had started to be cooked, which he initially said no to. When we asked for a refund instead he changed his story and said that they were nearly ready. He then came back with the meals and insisted that he’d done us a good turn by replacing our naan, poppadoms chips even though we’d eaten most of them. Admittedly, a fair few chips had gone, but everything else was there. We’d only eaten enough to identify that the meal was bad, and who doesn’t eat the chips whilst dishing up! We offered to pay for the items he was claiming he had replaced despite being consumed, he refused. Had we been eating on-site, we’d have sent it back with the same amount gone. For completeness, the replacement meals were absolutely fine, although we had somewhat lost our appetites having left our house again to get them. There is simply no reason to accept poor quality just because it’s a takeaway, and to be honest, £33.90 is a lot of money to literally throw in the bin, we tried to resolve the situation and were met with aggression from the first moment we called back. The whole experience was frankly aggressive and confrontational, and management need to take a long, hard look at their customer service model. A business where staff are rude can’t and won’t survive.