Sultan - Redbridge

We went for lunch with my daughter, we had a terrible experience’s. Duty manager Charging extra money. Staffs and duty Manager behaviour disgraceful and rubbish. We asking for food recite’s which was not provided. UK is the rule of law, this type of restaurants staff’s and owner always violated Uk rules. As long as we have a card payment details, we will complain to the restaurant license authority.

We went today as a family lunch for 7 adults and 3 kids. Upon on arriving the woman staff asked us to put our pram in the corner which I did. Then after a man coming after me name called harry and told me he is the manager to fold the pram as there wasn’t space in a rude arrogant way. He even told to my grandma to use her logic! I was angry the way he spoken to us. Firstly there is enough space in the counter secondly he should ask us nicely as we are a customer and we are there to have lunch so then i said we will just leave the restaurant as if they don’t like us to be there because of our pram. This restaurant clearly isn’t good for kids as you will not feel welcome at all. They will treat you rubbish if u have a pram!! It wasn’t our first time to be dine out in Sultan however this will be the last. Surely I can imagine the management is very poor due to having a poor manager and arrogant called Harry.

I went yesterday for dinner with my family we had Excellent service for such a large table and it the food was so lovely and tasty. The atmosphere was unbelievable and the staff were impeccable. Would definitely go back and recommend to family and friends.

Highly recommend the mixed grill, the meat was cooked perfectly (not dry at all). The bulgar wheat was extremely tasty! The turkish bread was fluffy and soft and went well with the hummus. My only criticism is that we did feel rushed, as our starters and mains came together. I would definitely recommend this place, but make sure you have a table booked.

While the food was very tasty and the staff very sweet, it just was so disjointed. I get they have there way of doing things but having to ask for the bread to be brought over not just brought over just before your food arrives is not good as we like to enjoy and have time in between. The lahmacun was not cooked properly and a bit doughy still. I know I should have said something but I’m not sure the point would have got through.