Colony Lounge - Redbridge

We had a fantastic experience at this restaurant. Syed was outstanding and definitely deserves a raise.

I visited Colony for my birthday and it was incredibly disappointing. From the moment we arrived, the service was a major issue. We found ourselves having to ask the waiters multiple times for even the simplest things, and it took an excessive amount of effort to get our requests fulfilled. The shisha was a decent, but the lack of attention to changing the coal was frustrating, requiring numerous reminders. To make matters worse, our drinks were delayed both with the food and shisha service, despite the restaurant being relatively empty when we arrived early. While the food was okay, the subpar service overshadowed any enjoyment. The ambiance was further dampened by the unusual music selection in the lounge, which was far from the popular tunes we anticipated. We had to repeatedly ask for the music to be changed, adding to the overall disappointment of the experience. In summary, it was the consistently poor service that ultimately soured what should have been a special birthday celebration at Colony. I honestly regret paying the service charge.

I thought the food was ok but the menu was a let down. Nothing new and exciting on this menu. Service staff were great and atmosphere was ok

The waitresses and waiters were nice however, the food took up to half an hour to arrive. The manager was very rude and took advantage of the fact that teenagers were paying and made us pay a service charge for mediocre service.Would not go there again.

Restaurant is quite good. Peaceful atmosphere. Food is tasty. But the extraordinary consideration care and kind disposition from the Manager named