Mangal - Reading

All of the waitress are east european romanian,bulgarian the restaurant is like the immigration ofice not turkish restourant..

The food has excellent quality and you can really feel the homemade flavours. The plates are quite big, so the the value for money is excellent. The ambience is quite good, specially on weekends when there is a bellydancing show, these are always very fun, specially if you are celebrating a special occasion like a birthday. The service depends on the amount of people in the restaurant I must say, sometimes it's excellent, sometimes a bit slow. But in general the staff is very friendly and always willing to help you

Despite there being less than people in entire restaurant the service was the worst i have experienced in a very long time and this something i will share publicly.Having lived and worked in the Turkish region for several years, my expectation were that i would experience of Turkish hospitality, sadly i was very wrong.Firstly i was surprised that such a venue should be so empty on a Friday night, i was quickly to understand why!The waitresses and staff were all rude with the poorest level of customer service i have experienced for a very long time.On request from waitress as to our drinks, my wife requested a medium sized glass of wine at which point the waitress advised that this was not available as it was no on system, my wife then ordered a small glass instead, on coming tom pay we were charged for a medium glass.Despite being asked and being very clear on choice of two separate starters, we were still provided with only one.When raising concern that we may have wrong starter, waitress once again was rude.Main course arrived, however was nothing special for the price and we were then left, nobody then came back and asked if the meal was fine, if we required any more drinks.Now the big challenge following our main course and again despite there only being less than people in Mangal, we were left for over mins with myself having to request desserts menu.When coming to pay, our bill reflected a medium size glass of wine which we had early been advised was not available.Being a family of and having eaten out a great deal over the summer i have to admit that even when eating out at low cost venues, we have always experienced high quality customer service from all staff, sadly i will not be recommending you as location to visit

İn the mangal restaurant all of the waitress are east europian romanian and bulgarian,the restaurant like the immigration ofice l m not sure this restaurant turkish or

Incredible food and the staff really look after you. If you're into real Turkish food and not a greasy Kebab then definitely check it. Lovely!!