Jersey Mike's Subs - Ramona

Consistently a fantastic experience! We've been visiting this location for around three years now, usually once a week, and we've always been pleased with both the food quality and the customer service. Be sure to try the Big Kahuna or #9—they're consistently delicious! The owner is very friendly and manages an incredible team. Thank you, and we look forward to our next visit!

We used to order from this restaurant quite often, but it seems like the quality has declined over time. A few weeks ago, I placed a phone order for a toasted sandwich, but it wasn't toasted at all. The bread tasted stale, and I had to wait a long time for my order, which had been sitting on the counter for a while. The service was decent, but the sandwich just didn’t match the standards we remembered. I'm probably comparing it to Board and Brew, which is where we’ll go if we want a sub now.

The soup sandwich was overly soggy and dripping with moisture, making it difficult to enjoy. I ended up having to throw away half of it.

The people working at this location are inconsiderate of their customers and talk poorly about them.

I used to like this place until my app orders were missing ingredients, made wrongs and completely forgetting to read the instructions provided. I reached out to the store after every incident and spoke to a manager. The delivery orders aren't cheap and cost extra fees. To my dismay the male manager that I spoke with offered no resolve for my missing items and food being prepared wrongly. This has happened multiple times under his watch. I had this issue before and it was a female manager who responded and was very polite and accommodating. They're not reading the requests on the receipts because when I call, my app order and their receipts match. How can you make a sandwich wrong when you have the ingredients list in front of you is befuddling to me. There's absolutely no attention to detail let alone oversight of the delivery orders. It's unfortunate that when I even reached out to their HQ trying to get resolve, the owners never replied to my forwarded complaint which was on June 27! Kristi from Jersey Mikes HQ reached out and told me they have forwarded my message to the franchisee and I should hear back from them. Well, I never did. Furthermore, I'd rather drive down into Poway to a another location than to give my money to this franchisee, because they obviously don't care about their reputation, let alone their customers satisfaction. Being a pillar in the community and a military family, I'd expect more out of them. No worries, I'll make sure to let my military friends know, not to spend their money here.