A&w - Puyallup

My husband ordered a basket of chicken, a famous bowl and 2 burgers for our kiddos. Got home and his basket was NOT what he ordered. Also, they forgot his sides. Joshua was nice enough to tell my husband that they were “closing early due to short staffing”, and that the order was rung up different (even though the person who took the order confirmed what we wanted). We are okay with all of that, but they were in such a hurry to get out early that they couldn’t even apologize or even offer to maybe even give us the sides we ordered with the chicken. Hell, we would have been happy if he showed us a bit of empathy, rather than looking at my husband like it was his fault. Shout out to Joshua for showing how customer service should NOT be handled. Maybe it’s time to train your staff properly ??u200d Looking forward to their standard “we will address the problem with our team, thank you” which shows a lack of caring and indicates that maybe there needs to be a change in ownership because of the consistent issues that have gone unchanged and unaddressed.

Only drive up. Two ladies working only. Ordered spicy bowls. And both were half full. Burnt chicken pieces. Not a place to visit ?

Let me start by saying food is excellent! But only Drive-Thru is open, Dinning room closed! Why? Covid is over, everyone else's dinning rooms are open! Are the managers and shift-leads just to lazy to clean after customers so you wont open the doors? Also asked for receipt when handing clerk my card, after taking payment she only handed my card back, I thought receipt would be in bag with food... No Receipt! There custom service is TERRIBLE!

I ordered food around 750 to 8 pm. Line wasn't long at all.. I ordered 2 chicken sliders. 2 kids cheeseburger meals that come with fries and a drink. They said to pull up since they were waiting on the burgers.. I pull up and wait for about 2 mins. Lady brings me food and I get home and see there's 1 chicken slider. 2 burgers and 1 fry. I was missing 1 chicken slider 1fry and 2 drinks.. I paid $15 and only got half of my order. I haven't been to A&W in years and now I remember why. I also didn't have a receipt in the bag or when the lady gave me my card back...Honestly you weren't even busy to say you forgot. I had 1 person behind me.

Couldn’t order; the door says they open at 10AM. I’ve been here for 20 mins (it’s now 10:20) and no one will answer phones (except one time and all they said was hello then hung up) won’t answer locked door. Cars are in parking lot and lights are on inside.