The Lodge At Lake Mary Ronan - Proctor

Upon arrival to the resort, my girlfriend and I went to the restaurant to see how we went into our deluxe accommodations, The Treehouse. The hostess said there was no actual check-in desk that her system is contactless and should we? ve received an email about it. When she was asked how we could look at the email again as there was no cell service, she said she had to try to find the manager who was not available to get Wi-Fi. Instead we left and drove to search for our room, but couldn't find it. So we went back to the street to try to get internet access and see the confirmation email and try to find where our room was. Finally we drove back to the resort and finally found the room. The stairs were on the north side of the building, which was not very obvious, but we did it in the room and came to an unlocked door. We've temporarily opened the door that calls helllooo, is there someone? Luckily nobody was and we found the key to the room hanging on the wardrobe in the hall entrance. Then we parked our truck and went to the restaurant for dinner. We were both a bit roared about what we have been through and the lack of direction, either in an email, or from an employee or the fact that there was no sign of telling us where our room was or where we parked. About 15 minutes later and shortly after the reception of our drinks, a man we? ve never met through the door to the restaurant called my name. He seemed very excited and went over a wedding and how was I not part of it? And as he tried to call me, but whoever he spoke said I wasn't there and didn't know where I went. Then he continued to say that he wanted me to move my truck that was parked right in front of a garage he had to get into. Sometime when my phone is back connected to the internet, I received a text that said? Please move your truck ASAP. Thank you? The text came from an unknown number and without a name that identified the sender. I assumed it was from this same manager So I left the restaurant and went to my truck and at that time this man told me where to park. Also at that time he said the instructions where to park where the unit was, etc. was in the email that he sent and the card possibly went to my spam folder because that happened before. I told him we checked the email earlier and there were no attachments and it wasn't in the spam folder. I went back to the restaurant and had a nice meal. The food was delicious and our server was nice and efficient. At the end of the meal our server said the General Manager had my girlfriend glass wine. We asked at this point was his name and our server gave us his card that showed -Kevin Sylvia. On a positive note our room was large, tastefully decorated and offered a beautiful view of the lake. However, the room must have additional ceilings and directions, how to use the TV in bed

Great restaurant and very accommodating staff. Perfect place for a family get-together or reunion trip with friends. Couldn't recommend enough!

Great food and drinks, along with a beautiful view of the quiet, mostly undeveloped lake. Large green, well cared for yard between the restaurant and the lake. Staff was very kind and helpful. Worth the 45 minute drive. We?ll be back!

Views are nice, but its not Hawaii. Food is way overpriced for the level of service and food quality. This is not a resort, its a community lake. Serve the community in the restaurant/bar, that is your guaranteed money, seek new customers for the RV side of the business. Simplify the business model, add RV spots not park models. Create a few pull through sites for trailers. Drop the canadian flag, insulting on American soil. Owners have no idea how to reach customers. Business comes from relationships. Have a community forum, ask the neighbors what they want and would like to see. Drop the restaurant, have sinple finger/bar food and cocktails/beer/wine. This is not a destination location, its a recreational/ 3-4 day getaway weekender location. It's not flathead lake. Create eventa foenthe community in the bar. Make it a community establishment or you won't even break even. Most RVers have their own good quality food. The restaurant serves the community and some cabin/rv guests. Provide better communication at checking in, the online thing is great, but you need boots on the ground greeting customers and having staff readily accessible. Stop counting the numbers and start paying more attention to the guest experience. Go back to the basics and execute.

We had a fantastic stay at the lodge. Beautiful property and lake and the cabin/room in which we were was the first class. Also great dinners... we could not be more satisfied and can not wait to book new