Riverside At Macdonald Tickled Trout

The pizzas could have been cooked longer, one of the garlic pizza had no garlic on it. Service was very slow as only one waitress in our area, not good.

This was booked as a birthday treat. There was only one option at booking for price which said from £16.50. We got there and stood waiting for a while (the place was empty) to be seated. On the menu I had viewed it said there was salmon, and as neither of us liked that I asked if this could be changed. The lady never came back to us to ask what we would like in exchange in stead the next time we saw her she was bringing out the food. What we were given was nothing like what was on the menu but we didn't complain and ate it. It was no where near as good as what we were expecting. We never saw the waitress again and were there for 1.5 hours so didn't get asked if we would like any more drinks. When it came time to pay they advised it would be £75. I showed them the booking and the website along with the confirmation which they had received. At that point the waitress said they have never had salmon on their afternoon tea menu. So I showed her the website menu. They then told us to go to reception to get a resolution there. We were told a supervisor would be called. 20 minutes later still waiting. I asked for a manager to be called. 10 minutes later someone showed up. They agreed to paying £16pp. Back round to the restaurant to pay. This should have included the drinks but they decided to charge extra for them. By this point I was so stressed and it was ruining the birthday treat I just paid and we left. I will never recommend this place or return. The customer service is shocking.

It felt like they were not expecting us. No table set , no table cloth , table was sticky. No tea served with afternoon tea? We had to ask for it. Sandwiches were limp and fillings skimpy. All food brought at same time. Clotted cream for scones was whipped cream. Just altogether a very poor effort.

We stopped on route to the Lakes for lunch. All the toilets were blocked so had to go next door to the BP service station. Not acceptable for such a large hotel.

Absolutely terrible. The place was dirty. They were expecting us for an afternoon tea, but kept coming out to tell us that they didn't have something. After the 3rd item that they had run out of, (I'm not sure how, we were the only people in the whole restaurant) we left. 0/10 would not recommend.