Eagle's Nest - Prescott

I wasn't aware that this restaurant only has tables set up in the bar area of the casino/congress center. The initial concept seemed promising, but the bartender was rather indifferent, particularly when it came to our order. When our food finally arrived, one of the dishes was completely wrong. It was re-prepared, but by that time, we had already finished our meals. Other tables received their food before our correct order was brought out. There were no apologies from the staff. The food itself was just average, but the live band was a pleasant surprise.

We were unaware that the restaurant offered only a set menu, which limited us to just three meal options, and there was no children's menu available. This resulted in our kids having to choose from adult meals that weren't suitable for them. Additionally, the salads seemed to have been prepared too early, as they were soggy and unappetizing. The main rib was also overcooked. Overall, it was a disappointing experience. I'm truly surprised that we spent hundreds of dollars on a meal that none of us enjoyed.

Don't trust open table! There was a wedding the day of our reservation so the restaurant was closed.

I went to the restaurant at the appointed time and there was no staff person even present. I waited about 15 minutes and someone appeared but I was not even acknowledged. Several other parties had the same experience while I was waiting. My ratings of food and value were just to get to this page. We left and went elsewhere

My medium burger was burnt so I won't order that again. Also, I made our reservation a month ago but no one seemed to be expecting us. That doesn't make a customer feel valued. I hope this information is helpful for making improvements.